How to Get Help With a Purchase or Download Problem

How to Get Help With a Purchase or Download Problem If you experience a problem after purchasing a study material on SILAS ACADEMY, our support team can guide you.
This includes:

• Payment deducted but order not confirmed.
• Purchased PDF not appearing in your account.
• Download link not working.
• Incorrect study material purchased.
• Difficulty finding your previous order.

What Should You Do?Before contacting support, check your account and the status of your order.
If money has been deducted but your order is not confirmed, do not immediately make another payment.
Information to Send to SupportPlease provide:

1. Your registered email address.
2. Your order number, if available.
3. The name of the purchased study material.
4. Your payment transaction reference, if applicable.
5. A brief description of the problem.

Never share your mobile money PIN, password or OTP.
Contact SILAS ACADEMY

• WhatsApp: +237 673 918 759
• Email: [email protected]
• Website: https://silasacademy.top

We appreciate your patience and will guide you on the next steps.